FAQ

Payment

What payment options do you accept?

We accept Stripe, PayPal, and LatitudePay.


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What is your return policy?

If you’re returning an item, you must return it in the same condition as you received it within 14 business days. You must also include, in the same condition as it was received:

  • All packaging such as boxes, bags and tags
  • Accessories such as cords and remotes
  • Certificates, manuals and warranty cards
  • “Free gifts” or bonus items
  • All items included in a bundle

If you’ve used an item and found it to be faulty, you can request a return and may have other rights such as a right of repair, replacement or refund. We do not accept change of mind returns.


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Shipping

What is your shipping policy?

Postage is a flat rate of $10.00 to anywhere in Australia and is free with orders over $99. All orders at Escential Perfumes are processed and dispatched within two business days within the time cleared funds are received. We use Australia Post, FedEx, DHL, Fastways, and Couriers Please to deliver all of our goods. All orders are tracked and insured for damage and loss. Orders generally take 4 to 7 business days to arrive but can be sometimes longer depending on your location.

Items purchased from our Luxury Goods department are dispatched directly from New York by an authorised distributor and can take between 7 to 10 business days to arrive, but sometimes longer depending on your location. These are sent by DHL or FedEx, come with complimentary tracking and insurance, and arrive import tax-free (for orders under $1000).


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